The Service First Committee makes customer service training available to all employees at The University of Arizona.  Committee members facilitate workshops once each semester and make training materials available to any department that wishes to provide additional training for its employees. 

Sample Offerings

Basic Training for Customer Service Personnel
This session is designed for people who are new to customer service.  It covers body language, positive attitude, active listening, and other skills necessary to effectively provide good service. 

Telephone Training for Customer Service Personnel
This session is designed for anyone who answers a phone at The University of Arizona.  We’ll cover basics like greetings, voice quality and professional language.  This session also includes an advanced module on dealing with several “problem” caller types.

Working with Angry Customers Training for Experienced Customer Service
Personnel
This session is designed for seasoned customer service personnel and assumes an understanding of active listening and other basic skills.  We’ll cover communication styles, assessing needs, and using positive, neutral language when dealing with an angry customer.

The Service First Committee invites all employees to attend any of these training sessions. 

How to sign up

Please sign up using Financial Service’s Information Services Web (ISW).  You can access the ISW at https://www.fso.arizona.edu/isw/

1. Log in using your NetID and Password
2. Click the Training icon
3. Click Register, Modify, or Cancel Registration
4. Scroll down the list.  All Service First Trainings will be titled, “Service First: [workshop title].”
5. Click the button next to the training you want
6. Scroll to the bottom of the page and click the Complete Registration Button
7. The ISW will send a confirmation e-mail to your official University e-mail account.

Spring 2008 Training Dates coming soon!